Full curriculum

Five modules and a practical PDF toolkit

The E-Commerce Listing Support Masterclass is structured as a five-module PDF toolkit — practical materials you keep, reference, and adapt as you build your service.

Format

PDF Toolkit

Modules

5

Experience required

None

Delivery

Remote

Illustration of the PDF toolkit with checklist pages, templates and module cards

Module-by-module breakdown

  1. Module 1

    Catalog and Platform Basics

    • Understand how product catalogues are structured on major commerce platforms
    • Learn the key fields every listing needs: title, description, attributes, images, variants
    • Identify what merchants typically struggle with and where support adds value
    • Navigate a sample product category to understand naming and classification conventions

    No prior platform experience needed. This module builds the foundation for everything that follows.

  2. Module 2

    Product-Data Intake

    • Receive and read a merchant product brief
    • Use an intake template to organise raw product facts before drafting
    • Identify missing information and log gaps for merchant clarification
    • Distinguish between verified merchant facts and unsupported claims

    You will practise on a sample intake brief. The intake template is included in your PDF toolkit.

  3. Module 3

    Titles, Descriptions, and Attributes

    • Draft an accurate product title using AI tools and merchant-supplied data
    • Write a concise, readable product description that stays faithful to the brief
    • Populate attribute fields (size, material, colour, etc.) from source data
    • Review AI output for accuracy and remove unsupported language before delivery

    This is where AI assistance is most valuable — and where careful review is most important. You learn both sides.

  4. Module 4

    Images, Variants, and Quality Assurance

    • Prepare an image checklist from the merchant's authorised asset list
    • Document variant options (colour, size, bundle) in a structured format
    • Run a pre-handoff QA check against a platform requirements list
    • Flag gaps, rights issues, or unsupported claims before returning the batch

    You prepare and document; the merchant reviews, edits, and submits. This division of responsibility is fundamental to the service model.

  5. Module 5

    Batch Scopes and Merchant Handoff

    • Scope a batch assignment: agree on deliverables, timeline, and format with the merchant
    • Deliver a clean output package the merchant can review directly
    • Understand the merchant's final responsibility for accuracy and submission
    • Prepare a sample handoff document using the toolkit template

    The masterclass gives you the tools to manage your first real batch professionally — from scope agreement to clean delivery.

What is included in the PDF toolkit

The masterclass is delivered as a set of practical PDF documents — not video lectures. You read, work through, and adapt the templates to your own workflow.

Product Intake Template

A structured form for capturing merchant product facts before you begin drafting.

Listing Draft Worksheet

Step-by-step fields for titles, descriptions, and attributes — with AI prompt guidance.

Image and Variant Checklist

A pre-handoff checklist to document images, dimensions, and variation options.

QA Review Checklist

A final pass checklist covering accuracy, rights, unsupported claims, and platform requirements.

Batch Scope Agreement Template

A simple document for agreeing deliverables and timeline with a merchant client.

Platform Requirements Reference

A concise guide to common listing requirements across major e-commerce platforms.

A note on listing accuracy and integrity

The curriculum is explicit about what listing support professionals must not do: guarantee search placement, approval, traffic, or sales; invent product benefits, fabricate reviews or scarcity, or add certifications the product does not have; use competitor or copyrighted assets without permission.

These boundaries are taught as professional standards, not optional guidelines. Accurate, merchant-verified listings are the basis of a sustainable service.

Start learning a skill that merchants need every day

Send an inquiry to find out how to access the masterclass and begin working through the first module.

Send an Inquiry